Building Reliability Into Everything We Do
At Schedise, reliability isn't just a technical specification—it's a core promise. We understand that when teams depend on our tools for their daily work, anything less than exceptional reliability is unacceptable.
The Reliability Imperative
In today's fast-paced work environments, unreliable tools create cascading problems that affect entire organizations:
- Lost productivity due to system downtime or performance issues
- Reduced trust in critical systems and data
- Increased stress and frustration for team members
- Missed deadlines and compromised deliverables
- Undermined confidence in technology investments
At Schedise, we believe that reliability is foundational—not a feature or an afterthought. That's why we've made dependability a cornerstone of our development philosophy and invested heavily in the infrastructure, processes, and people to deliver on this commitment.
Our Reliability Principles
Five core principles guide our approach to creating reliable tools:
- 1.Design for Failure: Anticipate what can go wrong and build resilient systems
- 2.Redundancy: Eliminate single points of failure through careful redundancy
- 3.Observability: Comprehensive monitoring to catch issues before users do
- 4.Incremental Change: Small, controlled updates that minimize risk
- 5.Continuous Improvement: Learning from incidents to prevent recurrence
Reliability in Practice
Infrastructure Reliability
Our multi-region, multi-cloud architecture ensures that our services remain available even if an entire data center region experiences an outage. We deploy across multiple cloud providers with intelligent traffic routing and automated failover capabilities. This geographic and vendor diversity provides unprecedented reliability even during major cloud provider incidents.
Application Reliability
Our applications are engineered with reliability patterns that prevent cascading failures. We implement circuit breakers, graceful degradation, and feature flags that allow us to selectively disable non-critical functionality without affecting core operations. Our microservices architecture isolates failures to minimize impact scope.
Data Reliability
Data integrity is non-negotiable. We use multi-region database replication, point-in-time recovery, and automated backup systems that ensure your information is never lost. Our zero-data-loss architecture includes write-ahead logging, transaction verification, and continuous integrity checking to protect your critical information.
Reliability in Numbers: Our Track Record
Industry-Leading Uptime
Our commitment to reliability is demonstrated through measurable results:
- 99.99% historical uptime over the past three years
- Zero complete service outages in our production environment since 2019
- Average incident response time of under 3 minutes
- Mean time to resolution (MTTR) of under 27 minutes for critical issues
We publicly report our reliability metrics on our status page with real-time updates and complete incident histories. We believe transparency builds trust and hold ourselves accountable through public SLAs with meaningful compensation for any reliability shortfalls.
Enterprise Customer Success
Our reliability focus has enabled mission-critical deployments across industries:
- Powering financial services workflows processing over $2B daily with zero disruptions
- Supporting healthcare providers with 24/7 operational requirements and regulatory compliance
- Enabling manufacturing operations where system downtime directly impacts production
- Maintaining public safety communications systems with life-critical reliability requirements
"We evaluated several vendors for our critical workflows, and Schedise was the only one willing to back their reliability claims with meaningful guarantees. Three years later, they've exceeded every promise made." — Chief Information Officer, Financial Services
How We Achieve Reliability
Our exceptional reliability doesn't happen by accident. It's the result of deliberate investment in several key areas:
Chaos Engineering
We don't just hope our systems are reliable—we actively test them through controlled chaos engineering experiments. Our dedicated reliability team regularly introduces controlled failures into our production environment to verify that our resilience mechanisms work as expected. These exercises have uncovered and allowed us to address dozens of potential failure modes before they could affect users.
Site Reliability Engineering
Our Site Reliability Engineering team applies software engineering principles to infrastructure and operations problems. They develop automation to eliminate manual processes, create self-healing systems that recover automatically from failures, and continuously optimize our architecture for reliability. This team maintains our reliability error budgets and works closely with development teams on reliability improvements.
Comprehensive Monitoring
We've built a sophisticated observability platform that provides real-time insights into every aspect of our systems. Our monitoring combines technical metrics with user-centric indicators to provide a complete picture of service health. Anomaly detection algorithms identify potential issues before they become problems, and our automated alerting system ensures rapid response to any deviation from expected behavior.
Disciplined Release Process
Our deployment pipeline is designed with reliability as a primary concern. Changes pass through extensive automated testing, canary deployments, and gradual rollouts with automated rollback capabilities. We practice progressive delivery techniques like feature flags and blue/green deployments to minimize risk. Each release is carefully monitored for any impact on reliability metrics.
Reliability Beyond Uptime
While system availability is essential, we understand that true reliability encompasses much more. Our comprehensive approach addresses all dimensions of dependability:
Performance Reliability
A system that's technically available but unacceptably slow is effectively unreliable. We maintain strict performance SLAs for all user interactions, with 95th percentile response times under 200ms for most operations. Our performance testing regime includes load testing, stress testing, and long-duration reliability testing to ensure consistent performance even under unusual conditions or sustained peak loads.
Feature Reliability
Reliability means that features work consistently as expected over time. We prevent feature regression through comprehensive test automation, with over 15,000 automated tests running on every code change. Our quality engineering team maintains a library of user scenarios that are tested continuously in production-like environments to catch subtle reliability issues before they reach users.
API Reliability
For customers and partners integrating with our systems, API reliability is critical. We follow strict API versioning policies with extended deprecation periods and maintain backward compatibility for at least 18 months. Our API contracts are rigorously tested, and we provide detailed documentation, reference implementations, and integration testing environments to ensure reliable integration experiences.
Mobile Reliability
Mobile environments present unique reliability challenges. Our mobile applications are engineered for reliability in challenging network conditions, with sophisticated offline capabilities, conflict resolution for offline changes, and efficient synchronization protocols. We test across hundreds of device configurations to ensure consistent reliability regardless of device type or network quality.
Reliability FAQ
How do you handle planned maintenance without disrupting users?
Our infrastructure is designed to allow zero-downtime maintenance. We use rolling updates, blue/green deployments, and database failover techniques that enable us to perform even major infrastructure maintenance without service interruption. For the rare cases where some maintenance window is required, we provide at least 30 days advance notice and schedule during lowest-usage periods customized for each customer's time zone and usage patterns.
What reliability guarantees do you offer in your SLAs?
Our enterprise service level agreements include comprehensive reliability guarantees covering system availability (99.99%), API availability (99.99%), data durability (99.999999%), and performance thresholds for key operations. Unlike typical SLAs that provide minimal credits, our agreements include substantial financial remedies proportional to the impact of any reliability failures. We're confident in our reliability because we've engineered our systems from the ground up for dependability.
How do you maintain reliability during periods of rapid growth?
Our architecture is designed for elasticity with automated scaling based on load prediction algorithms. We maintain at least 100% headroom on all infrastructure components and conduct regular capacity planning exercises. Our systems undergo stress testing at 10x current peak load to ensure reliability margins. During customer onboarding, we work closely with organizations to understand their usage patterns and ensure our systems are prepared for their specific needs.
How do you handle incidents when they do occur?
While we work tirelessly to prevent incidents, we maintain a sophisticated incident management process for when issues do arise. Our 24/7 operations team responds to alerts within minutes. We follow a structured incident command system with clear roles and responsibilities. All incidents trigger automated war room creation, stakeholder notifications, and real-time status updates. After resolution, we conduct thorough blameless post-mortems to identify root causes and implement preventive measures.
Experience Our Reliability Difference
The true test of reliability is experience over time. Schedule a consultation with our reliability team to discuss your specific needs and learn how our enterprise-grade infrastructure can support your critical workflows.
"After three years with Schedise handling our mission-critical workflows, we've stopped worrying about system reliability and focus entirely on our business objectives. That peace of mind is invaluable." — Operations Director
Explore Our Core Values
Reliability is just one of the principles that guide our work. Discover the complete Schedise philosophy: