Case Study: ServicePro Connect

The Challenge

ServicePro Connect, a leading provider of home maintenance services, aimed to improve customer loyalty and simplify the booking process. Their existing web-based system was not convenient for their primarily mobile-first user base, and they faced challenges with appointment scheduling and real-time communication with customers.

Our Solution

Schedise developed a feature-rich, cross-platform mobile application using React Native, allowing for a single codebase for both iOS and Android. The app featured an intuitive interface for browsing services, scheduling appointments, and managing bookings. Key functionalities included real-time technician tracking, in-app secure payments, push notifications for appointment reminders and updates, and a direct messaging system for communication with service providers. We also integrated a customer feedback and ratings system and a loyalty rewards program to enhance engagement.

The Results

• Increased customer engagement by 50% within four months of app launch, measured by daily active users.
• Achieved a 35% rise in repeat bookings made through the mobile app.
• Reduced missed appointments by 20% through automated reminders and real-time tracking.
• Improved operational efficiency by 25% by automating scheduling and communication processes.
• Received an average app store rating of 4.7 stars, indicating high user satisfaction.

Key Technologies Used